Hotel East 21 Tokyo

The staff is very friendly and helpful, the location is convinient and near by is a 24 hours supermarket, as well as nice caffeterias,shops and restaurants. It is a Hotel with very nice atmosphere.

Nothing to complain,only can't understand why spa-pool services have to be paid additionally.

Easy access to all of Tokyo via subway station (3 block walk). Quiet evening location means no rail or street noise. Many local restaurants within a couple blocks walk. There is a shopping complex at the hotel's base, which includes a great supermarket and various shops/eateries including Tully's Coffee and Baskin Robins ice cream shop. The neighborhood also includes canals and local parks. Room was well maintained. Private bath in room was clean and hi-tech with great water pressure (on upper floor) and a hi-tech toilet. Would definitely stay here again. Be sure to note the appropriate bed size when booking. Our Comfort Double room included a larger bed (equivalent to Queen Size).

The complimentary shuttle to Narita Airport only runs twice per day, not convenient. To avoid a 3 1/2 hour wait at the airport, we chose to spend Y2400ea for express train to Ueno station and Y2200 for cab from Ueno to hotel. If we had taken a local train the cost would only have been Y1000ea, 1hr 20mins vs. 45mins for the Sky Liner express. Shuttle bus from airport takes approx 1hr, but only runs once in morning and once in early evening.

Staff very helpful

Yes - extra charge for using the gym, swimming pool and almost all other facilities was not made clear by the hotel or by your company before I booked the hotel. I disputed this with the hotel in writing but got no response at all. The charges were as much as $75 for use of the pool! Also breakfast was charged extra at about $25 and was pretty lousy quality. Finally the room was extremely hot and humid and was not possible to control the individual temperature. I checked out early and ended up staying at a hotel that was about $50 cheaper - it didn't have a gym or swimming pool but also didn't have any extra charges! However, the front desk staff were excellent and the room would have been very nice if I could control the a/C.

very friendly staff, fairly good location, subway staion quite close by, airport limo (bus0 service now goes direct from airport to Hotel (not via city airport terminal with need for cab ride as noted on hotel web page) very efficient service and good value

Although pool and spa islisted as hotel ammenities there is quite an expensive charge fot the use of these, where most hotels include access to these in the room cost. Not much life in the hotel bar, seemed to be closed the whole time I was there, but there is a good little steak restaurant next to the hotel with reasonably priced beer.

EVからEVホールに出ると，煙草の臭いがプンプンする．廊下も同様！ 室内のカーペットは汚れたシミが一杯付いている． 　非常用の電灯は，電池が弱くなっているのか試験点灯すると，薄暗くしか点かない．万一の場合，懐中電灯の役目を果たさないのではないかと心配なぐらいである． 　食事プランは『朝食の料金は¥ 1386（1名/1泊）』の案内がチェックイン時にはなかった．食事券？を受け取るのを私が忘れていたため，正規料金？で払うことになった．再利用はしないことを決めている．他の人にも薦めない．

特に希望していなかったのにスカイツリーが見える部屋を用意して頂き感激しました、今回の宿泊の目的は屋形船で隅田川花火を観覧でしたが、夫婦共々大変よい思い出になりました。

하네다 공항, 시내, 디즈니랜드와의 중간지점으로 교통도 편하고, 깨끗하고 직원들이 친절했습니다. 3일간 머물렀는데 편하게 지냈습니다.

카운터 매니저가 너무 고지식합니다. 쓰여있는대로만 하려고 합니다. 직원들이 영어능력이 조금 부족합니다.

羽田や東京駅へのアクセスがとてもよいこと。

ホテル内での食事が高価。

직원의 친절함 깨끗한 방 주변 편의시설

호텔과 도요초역의 셔틀버스가 더 많았으면 좋겠다.